falbergolf.com will exchange or refund merchandise purchased through our retail stores, catalog, or website, within 14 days of product receipt, accompanied by the original sales receipt and in new, unused condition.
Exceptions and Exclusions
falbergolf.com reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders, custom clubs, assembled or altered components, personalized items and media (e.g. books, video, software, etc.). Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may also be refused.
Customised or Personalised Products (Custom Fit)
Customised and Personalised Products (Custom Fit) do not fall under our standard returns policy therefore please read through our terms and conditions below.
- Customised or Personalised orders cannot be cancelled once the job has been passed to the supplier
- Full payment will be required prior the job being confirmed by the supplier
- Lead times are used as estimates only and we have no control for delays that happen with the suppliers or manufacturers
These products are specially manufactured/altered by the authorised supplier of the product or by a third party appointed by the supplier. Most items are made up from components to your specification in their customisation workshops. This means the lead time for customised products from our suppliers is an average of around 2 weeks. Once a customised order has been placed it cannot be cancelled. It is your responsibility to check and confirm the full specification displayed prior confirmation of your order. Once the manufacturing process has begun we cannot make any alterations and you will have no choice but to accept the product as delivered.
Warranty Claims/Defective Returns
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturer’s products, or may be found on their respective website. Any Defective product may be returned anytime while under the manufacturer’s warranty period.
Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.
How to Return Merchandise
Products may be returned to any falbergolf.com store. To return an item to our Distribution Center we encourage you to re-use your original shipping carton. Please note the reason for your return on your packing slip, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name, address and phone number or email address, the order number, and the reason for the return or exchange. If the exchanged item will cost more than the original item ordered, please include a method of payment to cover the difference.
Wrap the package securely and send it to the following address:
Mizuno Golf Shop
CZ 62400 Brno
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Pursuant to certain requirements of distribution partners, falbergolf.com has included the “™” and “®” symbols on the first or most prominent use of distribution partners’ trademarked terms.
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